Seven steps in summary

• Plan for people as well as technology

• Select systems to match level of participation

• Get the core group online, involve users

• Train and support, with resource centres

• Manage discussion forums

• Foster collaboration and problem solving

• Build a spirit of online community

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Adapted from the work of Terry Grunwald and Philippa Gamse. See http://www.partnerships.org.uk/articles/7-steps.html.

Technology is a tool: start with peopleís needs.

Consider broadly what you are trying to achieve, from information publishing to DIY systems. Choose the appropriate online tools.

Ensure those promoting community networking are confident and adept online, and work with users to evolve systems.

More training and support will be needed than you envisage. Consider creating community resource centres http://www.partnerships.org.uk/centre.

Online discussion works best if ëseededí and also supported by facilitators

Get real value from online systems by using them for collaborative working and address social issues with a range of participants

Aim to create a sense of community among the users of an online system