Some ways of finding out

• One major dilemma to face

• Two attitudes to adopt

• Three beliefs to challenge

• Four barriers to overcome

• Five levels to consider

• Six lessons to bear in mind

• Seven steps in summary

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Envisage an enthusiastic young councillor appointed as chair of a new committee. Their remit is to deploy IT in the community, extending existing plans for the council intranet, schools and library initiatives.

They use internal email at work, have just got connected at home, and are enthusiastic about the potential of the Net.

However, before proceeding they ask an aide to do some research which can be used to brief less enthusiastic colleagues and officials. The aide comes back with the following list.